|
Cascabel − A ticket tracking system |
|
Cascabel is a system for tracking “tickets” in one or more “queues”. Each ticket has, at minimum, |
|
— |
an identifying integer, |
|||
|
— |
a short summary, |
|||
|
— |
a status, |
|||
|
— |
datestamps for when it was created and last changed, |
|||
|
— |
zero or more “user” e-mail addresses, and |
|||
|
— |
zero or more log entries. |
|
The queue and the number provide unique identification for a ticket and the summary provides a useful identifying tag for the ticket. The status provides a way of categorizing tickets, and the user e-mail address associate people with a ticket. Other information can easily be associated with the tickets in each queue, and most features of the system are intended to be configurable. Also, it is intended to be implementation language-neutral, although currently only Python and (partial) PHP support exists. Cascabel is a descendent of req and rust, two systems used for tracking system administration problems and requests, among other things. It offers the advantages of multiple queues and a database back end in addition to e-mail, web, and command line interfaces. |
|
— |
Tommy M. McGuire (mcguire@cs.utexas.edu) wrote this. |
|
cascabel-query(1), cascabel-show(1), cascabelwrapper(1). Also, see the Cascabel home page. http://www.cs.utexas.edu/users/mcguire/software/cascabel/ |